About Us

The business model of Estate Agency and Lettings distribution has changed, no longer do people pour over local papers searching for their dream home; no longer do they need to look in estate agents' windows or queue to discuss search criteria with estate agency or lettings receptionists.

In recognising this, we have changed too, we have evolved to develop an efficient business model which pro-actively distributes property globally via our well managed database and digitally via the world wide web.

Good systems are important to us, however, Estate & Lettings Agency is a people business, our people have been carefully selected for their scope of property and customer interfacing expertise. We recruit intelligent, clear thinking and articulate property professionals. The team has an average of 20 years’ experience in the industry and we are proud to have been behind some of the most high profile and often complex sales and property asset management deals in the West of Scotland.

At Robb Residential we can’t say we are the largest firm, we’re not. At Robb Residential, we can’t say we are the smallest firm; we’re not. Our point of difference lies in our people and in the delivery of service excellence. The Robb Residential team owns and shares in its commitment to delivering that service excellence, and so what we can say with a measure of assured confidence is that we will be the best.

 

 

Iain Robb Director

Iain has been an estate agent since 1979. He worked with Slater Hogg and Howison in the 1980s leaving after 10 years when the business was sold to the TSB bank. In 1989 he formed and ran the Robb Agency and after 10 years he did a cash and equity deal for the business with Winterthur Life. He started the Glasgow office of Strutt & Parker in 2000 where he was Partner in Charge. After 13 years Iain and his team successfully organised a management buyout of the Glasgow office creating Robb Residential.

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Carolyn Campbell (MBA) Senior Sales Negotiator

Carolyn has been involved in estate agency for the last thirty years and joined Strutt & Parker twelve years ago and along with Iain was instrumental in the 2013 management buyout. Carolyn is well known by clients. She quickly wins the confidence and respect of all who engage with her and she rightly deserves the reputation of being known as a ‘safe pair of hands’. Carolyn is highly respected among her peers in the industry and she brings tenacious deal doing enthusiasm and commercial business precision to her role at Robb Residential.

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Charlotte Hogarth (BA Hons) Estate Agent

Charlotte joined the Robb Residential brokerage team in late 2016. She graduated from Glasgow Caledonian University in 2015 with a BA (Hons) Degree in Events Management. Charlotte gained valuable customer care experience during her ‘front of house’ period while working at the 5 star Gleneagles Resort and Spa. Her brokerage career commenced with a national firm of agents where she managed a database and customer relationship management. The opportunity to advance and develop her career in the area of customer facing field work is what attracted her to Robb Residential. She conducts herself in an impeccable business manner; she is confident and self-assured and has a natural flair for anticipating client needs, her clients are quickly at ease and appreciate the reassurance that comes from knowing that one of their most valuable assets is being treated responsibly, with great care and attention to detail.

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Catherine Samuel Sales Negotiator

Catherine Samuel Sales Negotiator

With experience in a range of market sectors, Catherine’s expertise lies in client support and liaison. Her skills in understanding the needs of our clients and efficiently handling their queries by telephone, in person or via written correspondence are exemplary. Catherine approaches her role in a very proactive, professional and confident manner keeping our clients interest at the forefront. Her professionalism and energetic approach add another dynamic to the Robb Residential proposition.

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Hannah Lough Sales Negotiator

Hannah joined Robb residential in 2016, as part of her further education she attended The City of Glasgow College in Social Sciences which she combined with five years working with a national retailer. During this time she demonstrated and excelled in all aspects of customer facing relations and specialist product sales. Hannah is articulate, uses clear and concise language making her a highly effective communicator.  Hannah initially worked for the Robb Residential lettings team and in early 2017 she joined the sales team.  She is empathetic, skilled in the art of anticipating customer needs, and shares in the Robb Residential team mantra of delivering best in class service and customer care.

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Holly Belch (BA Hons) Sales & Marketing

Holly joined Robb Residential in 2014. Holly has broad experience of business administration and marketing since graduating in 2013 with a BA (Hons) in Television Studies from Edinburgh Napier University. She has shaped and developed her organisational skills through a variety of successful occupations and her creative initiative allows her to progress as a resourceful team member. She is highly organised, motivated, and her contribution ensures an important seamless interface between our negotiation teams and our clients.

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Kenneth Robb Director  Lettings and Property Asset Management

Kenneth is a seasoned property campaigner having been involved in the industry for about 30 years. He is well known and respected by peers and clients for his depth of property and legislative knowledge. He offers clean straightforward advice to landlords and tenants. His reputation for prompt response in dealing with landlord and tenancy issues has resulted in a strong loyal following of landlords who have come to appreciate his care and protection of their property assets, resulting in complete peace of mind where their property portfolios are concerned. Kenneth is an expert in HMO properties and related licensing matters.

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Alanna Stewart (BA Hons) Head of Property Asset Management

Alanna joined Robb Residential in September 2013 after completing a BA in International Business at Glasgow Caledonian University. She has become an important integral part of our growing lettings team where she continues to develop her knowledge, understanding and experience of the property lettings and management sector. Alanna conducts herself in a professional and reassuringly calm manner, her style is advisory and she promptly wins the commercial confidence of our landlords, tenants and clients. She understands the nexus of people, property and the Robb Residential philosophy of ‘best in class’ customer care

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Nicole Mann Property Asset Manager

Nicole joined Robb Residential in 2016. She had been involved in residential property since 2013, Nicole has successfully completed a Modern Apprenticeship in Business & Administration, and she excels in well organised business management. She has a critical eye for detail and has an aptitude to anticipate and fulfil client needs. She is a clear, concise and effective communicator and is an important member of our residential asset management team.

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Carmen Wan (BA Hons) Financial Administrator

Carmen graduated from the University of Abertay Dundee in 2013 with BA (Hons) degree in Accountancy and finance. Since then she has worked as an accounts administrator for a market leading and specialist hygiene company which involved her interfacing on big ticket sales and purchase ledger work with some of the UK’s best known blue chip organisations.   Carmen is numerate with a forensic eye for detail and her knowledge of Accountancy & Finance is a welcome addition to Team Robb Residential where her skills are put to good use in our environment of high level transactional activity.

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Michael Thomson (BA Hons) Property Asset Manager

Michael joined the Robb Residential team in 2017. He has significant and strong background in retail and customer relations, he was trained by M&S and has over 9 years’ experience working in customer facing roles with the firm. In recognition of his excellent people skills, during his time at M&S, and with only one person in each role being chosen across the United Kingdom & Ireland, Michael received a service star award and appeared in the M&S company magazine. Michael is now an important member of the Robb Residential property asset management team where his calm and reassuring manner will be experienced by our important landlord clients and tenants.

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