The business model of Estate Agency and Lettings distribution has changed, no longer do people pour over local papers searching for their dream home; no longer do they need to look in estate agents’ windows or queue to discuss search criteria with estate agency or lettings receptionists.
In recognising this, we have changed too, we have evolved to develop an efficient business model which pro-actively distributes property globally via our well managed database and digitally via the world wide web.
Good systems are important to us, however, Estate & Lettings Agency is a people business, our people have been carefully selected for their scope of property and customer interfacing expertise. We recruit intelligent, clear thinking and articulate property professionals. The team has an average of 20 years’ experience in the industry and we are proud to have been behind some of the most high profile and often complex sales and property asset management deals in the West of Scotland.
At Robb Residential we can’t say we are the largest firm, we’re not. At Robb Residential, we can’t say we are the smallest firm; we’re not. Our point of difference lies in our people and in the delivery of service excellence. The Robb Residential team owns and shares in its commitment to delivering that service excellence, and so what we can say with a measure of assured confidence is that we will be the best.
Iain has been an estate agent since 1979. He worked with Slater Hogg and Howison in the 1980s leaving after 10 years when the business was sold to the TSB bank. In 1989 he formed and ran the Robb Agency and after 10 years he did a cash and equity deal for the business with Winterthur Life. He started the Glasgow office of Strutt & Parker in 2000 where he was Partner in Charge. After 13 years Iain and his team successfully organised a management buyout of the Glasgow office creating Robb Residential.
Carolyn has been involved in estate agency for the last thirty years and joined Strutt & Parker twelve years ago and along with Iain was instrumental in the 2013 management buyout. Carolyn is well known by clients. She quickly wins the confidence and respect of all who engage with her and she rightly deserves the reputation of being known as a ‘safe pair of hands’. Carolyn is highly respected among her peers in the industry and she brings tenacious deal doing enthusiasm and commercial business precision to her role at Robb Residential.
Charlotte joined the Robb Residential brokerage team in late 2016. She graduated from Glasgow Caledonian University in 2015 with a BA (Hons) Degree in Events Management. Charlotte gained valuable customer care experience during her ‘front of house’ period while working at the 5 star Gleneagles Resort and Spa. Her brokerage career commenced with a national firm of agents where she managed a database and customer relationship management. The opportunity to advance and develop her career in the area of customer facing field work is what attracted her to Robb Residential. She conducts herself in an impeccable business manner; she is confident and self-assured and has a natural flair for anticipating client needs, her clients are quickly at ease and appreciate the reassurance that comes from knowing that one of their most valuable assets is being treated responsibly, with great care and attention to detail.
Hollie has been involved in the property industry since 2015 working with a national firm. She joined Robb residential in 2017 and joins our busy middle to prime market sales and brokerage negotiation team. She is articulate and uses clear concise language making her a highly effective and persuasive communicator. Hollie is totally committed to the Robb Residential positive work ethic and the delivery of customer service and experiences that exceed our client’s expectations.
Maria joined Robb Residential in 2017; she graduated from Glasgow Caledonian University with an MSc in International Events Management. Maria is responsible for the marketing and promotional aspects of the Robb Residential brand. As well as developing and protecting our brand, in her role she increases brand awareness, creates interest, generates sales and creates strong brand loyalty. Maria has valuable experience in customer service, sales, experiential marketing and events management. She has excellent creative skills and is a natural at multitasking, as well as producing clear and precise communications. Maria shares the Robb Residential corporate aim of delivering an outstanding service experience.
Lorna joined Robb Residential in 2014; She has been an effective property sales negotiator since 2004. Lorna has a clear understanding of total customer satisfaction, she knows what clients want and need, and in her calm and reassuring style she is always able to anticipate, meet and exceed these needs. She is a skilled principled negotiator and an effective communicator. With considerable cerebral flair, she navigates her clients through often complicated negotiations to successful sales outcomes.
Harpreet is a psychology graduate who joined Robb Residential in 2017. Harpreet’s previous experience within the hospitality, retail and banking sector has helped her develop exceptional organisational and problem solving skills. Harpreet is very much a people person and enjoys interacting with clients and exceeding their expectations. She understands that buying and selling is one of the biggest decisions in a client’s life and views representation and guidance of her clients through this process as a true privilege.
Kenneth is a seasoned property campaigner having been involved in the industry for about 30 years. He is well known and respected by peers and clients for his depth of property and legislative knowledge. He offers clean straightforward advice to landlords and tenants. His reputation for prompt response in dealing with landlord and tenancy issues has resulted in a strong loyal following of landlords who have come to appreciate his care and protection of their property assets, resulting in complete peace of mind where their property portfolios are concerned. Kenneth is an expert in HMO properties and related licensing matters.
Alanna joined Robb Residential in September 2013 after completing a BA in International Business at Glasgow Caledonian University. She has become an important integral part of our growing lettings team where she continues to develop her knowledge, understanding and experience of the property lettings and management sector. Alanna conducts herself in a professional and reassuringly calm manner, her style is advisory and she promptly wins the commercial confidence of our landlords, tenants and clients. She understands the nexus of people, property and the Robb Residential philosophy of ‘best in class’ customer care.
Michael joined the Robb Residential team in 2017. He has significant and strong background in retail and customer relations, he was trained by M&S and has over 9 years’ experience working in customer facing roles with the firm. In recognition of his excellent people skills, during his time at M&S, and with only one person in each role being chosen across the United Kingdom & Ireland, Michael received a service star award and appeared in the M&S company magazine. Michael is now an important member of the Robb Residential property asset management team where his calm and reassuring manner will be experienced by our important landlord clients and tenants.
Natasha is an experienced Accounts Administrator who has completed the AAT Professional Diploma in Accounting; she hopes to become a Management Accountant and plans on furthering her studies with the Chartered Institute of Management Accountants (CIMA).