Choosing an estate agent can be challenging. Choosing the correct estate agent to handle the sale of your most valuable asset is critical.
Our pledge to you:
Everyone in our team is accountable and will take ownership of your sale and our service commitment to you;
We will listen carefully to your circumstances and design a bespoke selling solution;
The team will deliver and execute our selling strategy with enthusiasm, drive and professional integrity;
We will communicate with you regularly throughout the sales process with clarity, precision, and carefully considered advice. We will ensure that you are never required to call us to find out how your sale is progressing, if in the unlikely event that you do, our business and system process will have failed;
We will adhere to and beat timelines when possible.
If for some reason your home fails to sell, we will not avoid or ignore you, we will make it our business to find out why, and working along with you, shape and develop a new strategy to navigate our way through the challenge.
An experienced estate agent will visit your home at a time to suit you. Our visit will be underpinned with advance market and property research intended to make certain that the quality of our advice is carefully considered and reliable.
A strategy will be designed specifically for your sale circumstances. We will avoid empty sales speak, industry jargon and telling you what you want to hear; we will be concise and clear on our methodology and our marketing strategy, which will be structured to ensure you achieve a successful sale for the best possible price in an organised and managed period of time.
Ahead of putting your property on the market for sale, we will advise and make recommendations on any remedial works required for your home that could positively affect the sale outcome. We will offer advice on the best way and time on how to show your home. We will organise viewings on your behalf at times to best suit you.
We will offer advice on Home Reports and will facilitate a Home Report on your behalf. We only recommend RICS accredited surveyors all of whom will be on main lenders’ panels and with the appropriate expertise for your property. Following the draft of the report we will engage in a mature debate with the Home Reporter so that consensus is achieved and that we arrive at a sensible and realistic valuation assessment and asking price for your home.
In conjunction with you we will assemble accurate sales particulars. Our particulars will comply fully with Estate Agents Act 1979 and the 1991 Property Misdescriptions Act legislation. Our sales particulars are made up of four main component parts:
1. Internal and external photography captured in the correct weather conditions;
2. Carefully composed narrative;
3. Professionally prepared floor plans; and
4. Ordinance survey based land plans.
We invite client input and editorial approval of each of the above component parts.
Our database is our life blood; the internet has caused many agents to become overly reliant on reactive web distribution. Our view is that successful agents of the future will pro-actively combine traditional database management together with the opportunities to distribute on the world wide web.
Our database is serviced by an experienced client care team on a daily basis, new buyers added and dead wood removed.
When instructed by you to sell, your home will be matched against our database of potential buyers and we will initiate three phases of telesales all designed to stimulate viewing visits:
1. Telesales alerting prospective buyers that your home is available for sale.
2. Confirmation of safe receipt of mailed brochure and/or PDF; and
3. Follow up call post viewings
We communicate with buyers by making use of e-shots, personal emails, text messaging and follow up calls to ensure that your property is seen by the people that matter.
We will make sure that no stone is left unturned in our search for the correct buyer for your home, we will make use of all of the following resources to promote your home.
Main property portals; Rightmove, Primelocation, Zoopla and Robb Residential. Our properties were viewed 1,143,809* times in the last four weeks (*Source: Rightmove).
Prominent city centre light pocket window displays
Quality sales brochures and PDFs
Eye-catching For Sale boards
Digital and hard copy brochure distribution
Social media feeds
Corporate relocation contacts
Newsprint and magazine media
We know and appreciate that our customers are different, their homes and circumstances for sale are different and we know that one size doesn’t fit all.
We will carefully consider your home, your circumstances, your timings, local market nuances and subtleties, your hopes and aspirations before settling on the most effective strategy for your property.
We know that our job is to sell your property for the best possible price. Most purchasers want or will be advised by their agent/solicitor to buy for the least possible price. We recognise this and so we are familiar with all of the buying traits and posturing positions taken by buyers and their agents. We will listen carefully to buyer proposals, intelligently interpreting content before offering secure counter proposal advice. Once approved by you, we will apply our skill and expertise to negotiate and improve your position by bringing both sides together without running the risk of jeopardising that which we have already achieved.
We use the REAPIT property management system. REAPIT captures and records all critical vendor and purchaser data and provides an accurate audit trail of the entire sales process. REAPIT has a series of effective automated follow up triggers and prompts.
We are registered with, are members of and observe the code of conduct set down by the Ombudsman Scheme for Estate Agency which is approved by the Trading Standard Institute (TSI) under their Consumer Code Approval Scheme.
All estate agents will suggest that their service is best, few will actually deliver. For consumers, the real trouble is that by the time you find out that the service is poor, it will be too late.
At Robb Residential we are deeply service conscious and we know that we are only as strong as our weakest link. It is for this reason that we spend a great deal of time over recruitment and we only recruit the very best people.
We clearly set out accountability and establish full ownership of our service ethos by team members. We recognise value and acknowledge the contribution from each and every member of our team from the junior administrator all the way through to the Managing Director.
For us, this collective ownership and business culture fuse to make certain that together, we only deliver service excellence.
Planning is key for success in buying the right property at the best price in the west of Scotland. Firstly, do your homework and choose an area you like. The west of Scotland, while large, has many desirable areas within it.
Glasgow is Scotland’s largest city and has the city centre and the Merchant City, both of which have a cosmopolitan atmosphere with their retail, residential and professional districts. The West End and South Side both have more of a village within the city feel with many boutique shops, trendy café bars and restaurants.
With good road networks and an excellent rail service, the Clyde coastline is readily commutable to and from Glasgow and offers scenic coastal living. Troon, Prestwick and Ayr have a delightful microclimate, quite warmer and drier than many other parts of west central Scotland.
Rural Scotland is becoming increasingly sought after by lifestyle changers who are able to generate an income from Scotland as an increasingly popular tourist destination. High-speed internet has allowed many people to live in places of great natural scenic beauty while operating remotely from a central office.
Key points worth considering include communication links such as the proximity to a rail, tube station or airport, the range of local amenities and the journey time to places of business and schools.
What type of house is best for your circumstances: a city centre apartment, a detached house or a rural or coastal property? Discuss your requirements with members of our team and we will guide you towards your ideal home. We will help you create a ‘shopping list’ of features your property should or shouldn’t have, no matter how unrealistic they may sound. Allow us to connect with you, together we can drill down into the detail of what is important to you for your dream home and we can begin to match your search criteria with the properties that we have available publicly and privately. The internet is an excellent research tool today; it allows you to look at the whole market and not just a snapshot from one particular agent. Offer from a position of strength and carefully consider your budget. In the current financial climate it will be wise to take steps via an advisor with the appropriate financial expertise to ensure that your funding is in place. We have a strategic alliance with an experienced firm of specialist mortgage brokers and financial planners and will be happy to introduce you to them in order that you can explore what opportunities are available in the mortgage market. If nothing else, this will allow you to contrast and compare options and to benchmark any offer that you may have from an existing lender. If your purchase is dependent on the sale of your current home then you should make arrangements to discuss this with us so that you can commence the marketing without delay. It will also be a good idea to let your solicitors know that you will shortly be requiring their services.
Cash buyers, buyers with approved funds and offers from buyers whose purchase is not contingent on a sale will always be more attractive to vendors because they can proceed quickly.
Robb Residential recognises that house buyers and sellers are often faced with the dilemma of not knowing whether to buy first or sell first: if you are unsure, please feel free to talk to us. Let’s get together confidentially and informally over a cup of coffee where we will happily share our knowledge and experience with you, analyse your circumstances and offer you an intelligent solution designed to ensure that you are never compromised.
Through discussion we can help you to create a mental timetable for your sale, purchase and intended moving date.
When you have found your perfect property and would like to make an offer, if you do not already have an established solicitor relationship, Robb Residential can refer you to an appropriately experienced conveyancing solicitor who can draw up an offer on your behalf.
Once an offer is made in Scottish legal form and is accepted in principle, the vendor’s solicitors will send them a qualified acceptance and various official searches will be carried out including enquiries on planning to ensure nothing is in the pipeline that will affect the value of the property in the future and the Land Registry to establish legal title. When all the legal and planning matters are determined, missives are concluded and a binding contract is achieved with an agreed date of entry. The date of entry is when your purchase price is paid over to the vendor and you obtain the legal title and the keys. Your property purchase is then complete.