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Privacy Policy

Robb Residential offers a comprehensive range of property services: property development, transaction, consulting, valuation, property management and investment management.

Firstly we want to make it clear that we respect the privacy of all individuals who use our Website and are committed to safeguarding the privacy of your personal data. If you have any questions or requests concerning your personal data or any queries regarding our data protection practices, please contact us at [email protected]

This Data Protection Notice provides you with detailed information relating to the protection of your personal data by Iain k Robb Property Consultants Limited trading as Robb Residential.

Robb Residential, having its registered office at 150 St Vincent St, Glasgow, G2 5NE, Scotland, is responsible, as a controller, for collecting and processing your personal data in relation to our activities. The purpose of this Data Protection Notice is to let you know which personal data we collect about you, the reasons why we use and share such data, how long we keep it, what your rights are and how you can exercise them.

Further information may be provided where necessary when you apply for a specific product or service.

1. WHICH PERSONAL DATA DO WE USE ABOUT YOU?

We collect and use your personal data to the extent necessary in the framework of our activities and to achieve a high standard of personalised products and services.

Depending among others on the type of product or service we provide to you, we may collect various types of personal data about you, including:

  • Identification information (e.g. name, ID card and passport numbers, nationality, place and date of birth, gender, photograph, IP address);
  • Contact information (e.g. postal address and e-mail address, phone number);
  • Family situation (e.g. marital status, number of children);
  • Economic, financial and tax information (e.g. tax ID, tax status, income and other revenues, value of your assets);
  • Education and employment information (e.g. level of education, employment, employer’s name, remuneration);
  • Banking, financial and transactional data (e.g. bank account details, credit card number, money transfers, assets, declared investor profile, credit history, debts and expenses);
  • Data relating to your habits and preferences :
    • Data which relate to your use of our products and services in relation with banking, financial, transactional data and any other estate agency data;
    • Data from your interactions with us (eg: our internet websites, our apps, our social media pages, meeting, call, chat, email, interview, phone conversation, correspondence, requests for information or documents, method of commercialisation);
  • Connection and tracking data (eg: audit trail, timestamping, cookies, connection to online service)
  • Cata necessary to fight against over indebtedness, fraud, money laundering and terrorist financing.

INFORMATION WE COLLECT FROM OUR WEBSITE AND/OR PARTNER SITES

  • Information that you provide by filling in forms on our website. This information includes information provided at the time of registering to use our website, using our transcription services, posting material or requesting further services.
  • Information which you voluntarily disclose to us by email or other means;
  • Information about your internet usage obtained using a cookie file which is stored on the hard drive of your computer and details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access;
  • Details of transactions you carry out through our website and of the fulfilment of your orders;
  • Information in any dictations you upload onto our Website, but such information shall be used only for the provisions of the transcription services ordered by you.
  • Information collected through Robb Residential marketing services, including views of online advertisements, online surveys and competitions.

We never ask for personal data related to your racial or ethnic origins, political opinions, religious or philosophical beliefs, trade union membership, genetic data or data concerning your sex orientation, unless it is required through a legal obligation.

The data we use about you may either be directly provided by you or be obtained from the following sources in order to verify or enrich our databases:

  • Publications/databases made available by official authorities (e.g. the official journal);
  • Our corporate clients or service providers;
  • Third parties such as credit reference agencies and fraud prevention agencies or data brokers in conformity with the data protection legislation;
  • Websites/social media pages containing information made public by you (e.g. your own website or social media); and
  • Databases made publicly available by third parties.

2. SPECIFIC CASES OF PERSONAL DATA COLLECTION, INCLUDING INDIRECT COLLECTION

In certain circumstances, we may collect and use personal data of individuals with whom we have, could have, or used to have a direct relationship such as:

  • Prospects

For some reasons, we may also collect information about you whereas you have no direct relationship with us.

This may happen for instance when your employer provides us with information about you or your contact details are provided by one of our clients if you are for example:

  • Family members;
  • Co-borrowers / guarantors;
  • Legal representatives (power of attorney);
  • Beneficiaries of payment transactions made by our clients;
  • Beneficiaries of insurance policies and trusts;
  • Landlords;
  • Ultimate beneficial owners;
  • Clients‘ debtors (e.g. in case of bankruptcy);
  • Company shareholders;
  • Representatives of a legal entity (which may be a client or a vendor);
  • Staff of service provider and commercial partners.

3. WHY AND ON WHICH BASIS DO WE USE YOUR PERSONAL DATA?

a. To comply with our legal and regulatory obligations

We use your personal data to comply with various legal and regulatory obligations, including:

  • Estate agency regulations
  • Banking and financial regulations in compliance with which we:
  • Set up security measures in order to prevent abuse and fraud;
  • Detect transactions which deviate from the normal patterns;
  • Monitor and report risks that institution could incur; and
  • Record, when necessary, phone calls, chats, email, etc.
  • Reply to an official request from a duly authorised public or judicial authority;
  • Prevention of money-laundering and financing of terrorism;
  • Compliance with legislation relating to sanctions and embargoes;
  • Fight against tax fraud and fulfilment of tax control and notification obligations.

b. To perform a contract with you or to take steps at your request before entering into a contract

We use your personal data to enter into and perform our contracts, including to:

  • Provide you with information regarding our products and services;
  • Assist you and answer your requests;
  • Evaluate if we can offer you a product or service and under which conditions; and
  • Provide products or services to our corporate clients of whom you are an employee or a client.

c. To fulfil our legitimate interest

We use your personal data in order to deploy and develop our products or services, to improve our risk management and to defend our legal rights, including:

  • Proof of transactions;
  • Fraud prevention;
  • IT management, including infrastructure management (e.g. : shared platforms) & business continuity and IT security;
  • Establishing individual statistical models, based on the analysis of transactions, for instance in order to help define your credit risk score;
  • Establishing aggregated statistics, tests and models, for research and development, in order to improve the risk management of our group of companies or in order to improve existing products and services or create new ones;
  • Personalising our offering to you:
  • Improving the quality of our products or services;
  • Advertising products or services that match with your situation and profile which we achieve.

This can be achieved by:

  • Segmenting our prospects and clients;
  • Analysing your habits and preferences in the various channels (emails or messages, visits to our website, etc.);
  • Matching the products or services that you already hold or use with other data we hold about you; and
  • Monitoring transactions to identify those which deviate from the normal routine.

Your data may be aggregated into anonymised statistics that may be offered to professional clients to assist them in developing their business. In this case your personal data will never be disclosed and those receiving these anonymised statistics will be unable to ascertain your identity.

d. To respect your choice if we requested your consent for a specific processing

In some cases, we must require your consent to process your data, for example:

  • Where the above purposes lead to automated decision-making, which produces legal effects or which significantly affects you. At that point, we will inform you separately about the logic involved, as well as the significance and the envisaged consequences of such processing;
  • If we need to carry out further processing for purposes other than those above in section 3, we will inform you and, where necessary, obtain your consent.

4. WHO DO WE SHARE YOUR PERSONAL DATA WITH?

In order to fulfil the aforementioned purposes, we only disclose your personal data to:

  • Service providers which perform services on our behalf;
  • Independent agents, intermediaries or brokers, banking and commercial partners, with which we have regular relationship;
  • Financial or judicial authorities, arbitrators and mediators, state agencies or public bodies, upon request and to the extent permitted by law;
  • Certain regulated professionals such as lawyers, notaries or auditors.

5. TRANSFERS OF PERSONAL DATA OUTSIDE THE EEA

In case of international transfers originating from the European Economic Area (EEA), where the European Commission has recognised a non-EEA country as providing an adequate level of data protection, your personal data may be transferred on this basis.

For transfers to non-EEA countries whose level of protection has not been recognised by the European Commission, we will either rely on a derogation applicable to the specific situation (e.g. if the transfer is necessary to perform our contract with you such as when making an international payment) or implement one of the following safeguards to ensure the protection of your personal data:

  • Standard contractual clauses approved by the European Commission;
  • Binding corporate rules.

To obtain a copy of these safeguards or details on where they are available, you can send a written request as set out in Section 9.

6. HOW LONG DO WE KEEP YOUR PERSONAL DATA FOR?

We will retain your personal data for the longer of the period required in order to comply with applicable laws and regulations or another period with regard to our operational requirements, such as proper account maintenance, facilitating client relationship management, and responding to legal claims or regulatory requests. For instance, most of client’s information is kept for the duration of the contractual relationship and 10 years after the end of the contractual relationship. For prospects, information is kept 3 years.

7. WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?

In accordance with applicable regulations, you have the following rights:

  • To access: you can obtain information relating to the processing of your personal data, and a copy of such personal data.
  • To rectify: where you consider that your personal data are inaccurate or incomplete, you can require that such personal data be modified accordingly.
  • To erase: you can require the deletion of your personal data, to the extent permitted by law.
  • To restrict: you can request the restriction of the processing of your personal data.
  • To object: you can object to the processing of your personal data, on grounds relating to your particular situation. You have the absolute right to object to the processing of your personal data for direct marketing purposes, which includes profiling related to such direct marketing.
  • To withdraw your consent: where you have given your consent for the processing of your personal data, you have the right to withdraw your consent at any time.
  • To data portability: where legally applicable, you have the right to have the personal data you have provided to us be returned to you or, where technically feasible, transferred to a third party.

If you wish to exercise the rights listed above, please send a request to https://robbresidential.com/contact-us/ or a letter to the following address: 150 St. Vincent Street, Glasgow, G2 5NE, Scotland, United Kingdom. Please include a scan/copy of your identity card for identification purpose.

In accordance with applicable regulation, in addition to your rights above, you are also entitled to lodge a complaint with the competent supervisory authority.

8. HOW CAN YOU KEEP UP WITH CHANGES TO THIS DATA PROTECTION NOTICE?

In a world of constant technological changes, we may need to regularly update this Data Protection Notice.

We invite you to review the latest version of this notice online and we will inform you of any material changes through our website or through our other usual communication channels.

9. HOW TO CONTACT US?

If you have any questions relating to our use of your personal data under this Data Protection Notice, please contact [email protected]

By continuing to use this site you agree to us providing to you the information you have requested and confirm that you have read and agree to the use of your information as set out in our privacy policy above.

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what our customers say

Thank you all so much for your assistance in marking and selling my home. You did a fabulous job throughout, it was a plasure to work with you all.
Ms Marijuan

what our customers say

From the initial contact, during the sales meeting and then throughout the sale of our property, we found the staff at Robb Residential to be professional and very personable. We were very happy with the interest generated and with the rather interesting final outcome.
Mr Harvey & Ms Wells

what our customers say

We are really looking forward to Elliston House. I’ve lost count of how many trades I have scheduled for visits during the first week and I can’t wait to renovate the house over the next couple of years.  Elliston is something special and I’m so...
Mr Hogg

what our customers say

I’ve dealt with many agents over the years. I’ve found Robb Residential’s professionalism and approach unparalleled in the local market. Thank you.
Mr Hogg

what our customers say

If we win the lottery and wish to purchase another delightful Scottish prooerty you will be our first port of call.
Karen and Michael

what our customers say

Although Nicole was acting for the seller, we had regular contact throughout the process as she sought to ensure that the sale moved forward. It was a very stressful process for everyone involved and Nicole was fantastic in being the central co-ordination in her support...
Lindsay
Google
EXCELLENT Based on 118 reviews
Wisam Abbas
Wisam Abbas
20/05/2022
Excellent team. They take great care of tenants. I felt at ease throughout the renting process. The response to any arising matters is quick and professional. I am very satisfied with the service. Thanks
Iain Turner
Iain Turner
19/05/2022
Having been let down on a number of occasions, we decided to move to this company. Our house is on the west coast of Scotland and we are based in Norfolk, so it is very important to us that they deal with things locally. And they have. They organised the installation of a new Calor tank, replacing the roof, redecoration and many other "routine" tasks. I cannot recommend them highly enough as a company that makes things happen without nagging. They are brilliant and I would 110% recommend them to anyone looking for a letting agent. Particular mention to Rachel who is my direct contact. She is utterly, almost ruthlessly, dependable and understands that I want the best for my tenants as well as myself.
Marwa Osman
Marwa Osman
19/05/2022
I rented an apartment from this agency over 6 years ago and now I'm back and dealt with them too. They are very helpful, professional and responsive. Hope everyone has an amazing experience like the one l had it with Robbie residential highly recommended 👌
Cath Murphy
Cath Murphy
17/05/2022
I have had the privilege of working and instructing the Robb Agency on many of my rented properties over the years. They have always proved to be extremely helpful and reliable, not just with me but also my tenants. The Agency always takes me through the lettings process in a friendly and diligent manner.
Monica Shaw
Monica Shaw
13/05/2022
Having just moved from Wiltshire to Scotland in search of my dream rural property in the West Highlands, I was delighted to come across my current tenancy for which Robb Residential was the agent. They made the process as smooth and seamless as it could possibly have been, communicating the whole way through with updates on the property. All around genuine nice folks who seemed earnestly please about us getting into this home that we love so much. Thanks!!
mark washer
mark washer
13/05/2022
Rachel kept us informed throughout the process, these things can be quite frustrating, but Rachel made it very easy. Rachel was also very cheerful and positive which makes all the difference. Jonathon who did the viewing and handover was also very helpful and cheerful.
Lee-Anne Watt
Lee-Anne Watt
09/05/2022
Fantastic experience with renting a property with the Robb Residential Team. Dedicated, trustworthy and completely client focused-thank you!
Marion Walker
Marion Walker
26/04/2022
The service I have received from Carolyn has been second to none. She has been an absolute gem - totally understanding our needs and extremely attentive, friendly and professional. I cannot recommend her or Robb Residential enough.
Tasha k
Tasha k
26/04/2022
Great service highly recommend, best service I have had with dealing with an agent. Mark is a great help and a pleasure to deal with!!!
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